Terms and Conditions
Please take a moment to familiarise yourself with the following conditions. They apply to all transactions on this site.
We will endeavour to ship your order within 3 working days of receiving payment. The shipping costs are calculated at the checkout and added onto the item cost. All orders within Australia are tracked and insured. Delivery usually takes 2-5 business days from shipment date to arrival.
All Elke Lucas Ceramics prices are quoted in Australian Dollars. We reserve the right to change the prices at any time without notice. Postage and Packing charges are calculated and added at checkout. Elke Lucas Ceramics does not charge GST.
Payment is accepted through PayPal – you may also choose to pay using a Visa or MasterCard through PayPal. Since transactions take place through PayPal, credit card details are not stored with Elke Lucas Ceramics. Goods are shipped upon receiving full payment.
Order Fulfillment and Backorders
We have a large range in our ceramics collections. As each piece is hand made, it’s not always possible for us to have everything in stock ready to ship, however we can always make your favourite piece especially for you! If an item is placed on backorder you will be notified when you add the item to your shopping cart. Turnaround time is generally around 2–3 weeks + delivery, however if you need your order sooner for a special occasion, please get in touch with us and we will try our best to accommodate your request.
Elke Lucas Ceramics reserves the right to cancel any order at any time prior to shipping and issue a refund.
Any information we receive is used to process the order, allow delivery and enable contact in relation to the order. The information is not used for marketing and is not passed to any other parties. Elke Lucas Ceramics does not store credit card information.
As each pot is a unique handmade object they are subject to slight variations in shape, size and tone. We endeavour to represent the pots as accurately as possible however all descriptions and photos should be seen as representational only.
We offer a simple returns policy. We will accept returns and will issue a refund if you are unhappy with the ceramics purchased. Elke Lucas Ceramics needs to be informed by email of the decision to return the items within 3 days of receiving the order and the items are to be returned within 10 days of the date of originally receiving the order.
Refunds will not include shipping costs and will only be given if the goods are returned unused and undamaged so we recommend using registered and insured post. Please contact us for return address information.
The photos, logo, and text on elkelucasceramics.com are protected by copyright law and may not be used without our permission. We welcome editorials and shares on social media – all we ask is that you please get in touch with us first if you wish to feature the work.